I had some initial issues, probably because I used my mobile phone's browser to start my application. During the final step, as I tried to use my MitID to approve them a view on my SKAT and bank details, my phone browser never managed to connect the approval. From then on, Sundhed+ website would not let me finish my application. I contacted customer service, and he bounced back with ideas after talking to the IT department. We tried cleaning my browser cookies and starting the process again, with no avail. Finally, I canceled the application and started with a different personal email, but same Danish personal number. This worked and I was able to get my loan approved in minutes. I was very satisfied with Sundhed+ customer service, who was able to support me in English and doing their best to solve the issue. I am posting this so it can help anyone with the same problem.
Thank you very much for taking the time to share such a detailed review. We’re sorry you experienced difficulties during the application process, but very pleased to hear that our customer service team was able to assist you along the way and that you ultimately got your application approved quickly.
We also really appreciate you sharing your experience so it may help others who encounter a similar issue.
Summer greetings ☀️
Team Sundhed+
